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	<title>The Modern Observer Group</title>
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	<link>http://modernobserver.com</link>
	<description>Business, Executive, and Management  Coaching and Consulting</description>
	<lastBuildDate>Mon, 13 Feb 2012 16:16:14 +0000</lastBuildDate>
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		<title>Three Things Your Business Can Do On Social Media Besides Marketing</title>
		<link>http://modernobserver.com/three-things-your-business-can-don-on-social-media-besides-marketing/</link>
		<comments>http://modernobserver.com/three-things-your-business-can-don-on-social-media-besides-marketing/#comments</comments>
		<pubDate>Mon, 13 Feb 2012 16:15:47 +0000</pubDate>
		<dc:creator>Eric Lopkin</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Customer]]></category>
		<category><![CDATA[advice]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer interaction]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[feedback]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[linkedin]]></category>
		<category><![CDATA[Pinterest]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[testing]]></category>
		<category><![CDATA[twitter]]></category>

		<guid isPermaLink="false">http://modernobserver.com/?p=370</guid>
		<description><![CDATA[Businesspeople have been bombarded about how they have to use social media for marketing. While social media is an excellent tool for marketing, this just scratches the surface of what you can do with it. Here are three things to get you started: Test ideas. Test new ideas for products, services, or strategies. Float an <a href='http://modernobserver.com/three-things-your-business-can-don-on-social-media-besides-marketing/'>[...]</a>]]></description>
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		<title>It&#8217;s All About Integrity</title>
		<link>http://modernobserver.com/its-all-about-integrity/</link>
		<comments>http://modernobserver.com/its-all-about-integrity/#comments</comments>
		<pubDate>Mon, 06 Feb 2012 07:00:56 +0000</pubDate>
		<dc:creator>Eric Lopkin</dc:creator>
				<category><![CDATA[Attitude and Mindset]]></category>
		<category><![CDATA[Customer]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[integrity]]></category>
		<category><![CDATA[pride]]></category>
		<category><![CDATA[quality]]></category>

		<guid isPermaLink="false">http://modernobserver.com/?p=303</guid>
		<description><![CDATA[It&#8217;s not really the product or service that makes people want to do business with you. It&#8217;s not the price either. It&#8217;s integrity. If you have it, people will do business with you. If you don&#8217;t, nothing you do will matter. What does it mean to have integrity. At its most basic, it means that <a href='http://modernobserver.com/its-all-about-integrity/'>[...]</a>]]></description>
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		</item>
		<item>
		<title>Play To Win</title>
		<link>http://modernobserver.com/play-to-win/</link>
		<comments>http://modernobserver.com/play-to-win/#comments</comments>
		<pubDate>Fri, 03 Feb 2012 14:35:08 +0000</pubDate>
		<dc:creator>Eric Lopkin</dc:creator>
				<category><![CDATA[Attitude and Mindset]]></category>
		<category><![CDATA[belief]]></category>
		<category><![CDATA[believe]]></category>
		<category><![CDATA[defense]]></category>
		<category><![CDATA[losing]]></category>
		<category><![CDATA[offense]]></category>
		<category><![CDATA[success]]></category>
		<category><![CDATA[winning]]></category>

		<guid isPermaLink="false">http://modernobserver.com/?p=299</guid>
		<description><![CDATA[The title of this post sounds like it should be a no-brainer. The fact is that even when people think they are playing to win, most of them aren&#8217;t. They are playing not to lose, and there is a big difference. When you play not to lose, you are primarily playing a defensive game. You <a href='http://modernobserver.com/play-to-win/'>[...]</a>]]></description>
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		<item>
		<title>The Law of Unintended Consequences</title>
		<link>http://modernobserver.com/the-law-of-unintended-consequences/</link>
		<comments>http://modernobserver.com/the-law-of-unintended-consequences/#comments</comments>
		<pubDate>Wed, 01 Feb 2012 15:35:20 +0000</pubDate>
		<dc:creator>Eric Lopkin</dc:creator>
				<category><![CDATA[Planning]]></category>
		<category><![CDATA[Process]]></category>
		<category><![CDATA[follow-through]]></category>
		<category><![CDATA[good intentions]]></category>
		<category><![CDATA[holistic]]></category>
		<category><![CDATA[unitended consequences]]></category>

		<guid isPermaLink="false">http://modernobserver.com/?p=297</guid>
		<description><![CDATA[Robert Burns wrote, &#8220;The best laid plans of mice and men often go astray.&#8221;  There&#8217;s also the saying &#8220;The road to hell is paved with good intentions,&#8221; although the original author of that line is disputed. These two statements lie at the heart of the law of untended consequences. People often get ideas that they <a href='http://modernobserver.com/the-law-of-unintended-consequences/'>[...]</a>]]></description>
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		<title>Three Mistakes New (and not so new) Entrepreneurs Make</title>
		<link>http://modernobserver.com/three-mistakes-new-and-not-so-new-entrepreneurs-make/</link>
		<comments>http://modernobserver.com/three-mistakes-new-and-not-so-new-entrepreneurs-make/#comments</comments>
		<pubDate>Mon, 30 Jan 2012 14:54:23 +0000</pubDate>
		<dc:creator>Eric Lopkin</dc:creator>
				<category><![CDATA[Attitude and Mindset]]></category>
		<category><![CDATA[Communication]]></category>
		<category><![CDATA[General Business]]></category>
		<category><![CDATA[business cards]]></category>
		<category><![CDATA[domains]]></category>
		<category><![CDATA[e-mail]]></category>
		<category><![CDATA[first impressions]]></category>
		<category><![CDATA[image]]></category>
		<category><![CDATA[long-term]]></category>
		<category><![CDATA[mistakes to avoid]]></category>
		<category><![CDATA[networking]]></category>
		<category><![CDATA[professional]]></category>

		<guid isPermaLink="false">http://modernobserver.com/?p=295</guid>
		<description><![CDATA[When you&#8217;re building a business, it&#8217;s easy to get excited about it. You want to jump right in. You want everything to happen immediately. In that excitement a few common mistakes are made that can delay your success, and make it much harder to achieve. VistaPrint We&#8217;ve all seen the commercials for VistaPrint. Money is <a href='http://modernobserver.com/three-mistakes-new-and-not-so-new-entrepreneurs-make/'>[...]</a>]]></description>
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		<title>To E-mail Or Not To E-mail</title>
		<link>http://modernobserver.com/to-e-mail-or-not-to-e-mail/</link>
		<comments>http://modernobserver.com/to-e-mail-or-not-to-e-mail/#comments</comments>
		<pubDate>Fri, 27 Jan 2012 14:34:58 +0000</pubDate>
		<dc:creator>Eric Lopkin</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[e-mail]]></category>
		<category><![CDATA[e-mail management]]></category>
		<category><![CDATA[face-to-face]]></category>
		<category><![CDATA[immediacy]]></category>
		<category><![CDATA[mobile]]></category>
		<category><![CDATA[phone]]></category>

		<guid isPermaLink="false">http://modernobserver.com/?p=293</guid>
		<description><![CDATA[We&#8217;ve all done it. We need to ask someone a question so we shoot off a quick e-mail. Then we wait for an answer, and wait, and wait. Then the answer comes, but it needs clarification. So we send off another e-mail, and wait, and wait, and wait. The fact is there is a growing <a href='http://modernobserver.com/to-e-mail-or-not-to-e-mail/'>[...]</a>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Harness Your Laziness</title>
		<link>http://modernobserver.com/harness-your-laziness/</link>
		<comments>http://modernobserver.com/harness-your-laziness/#comments</comments>
		<pubDate>Wed, 25 Jan 2012 15:16:08 +0000</pubDate>
		<dc:creator>Eric Lopkin</dc:creator>
				<category><![CDATA[Planning]]></category>
		<category><![CDATA[Process]]></category>
		<category><![CDATA[easy]]></category>
		<category><![CDATA[lazy]]></category>
		<category><![CDATA[planning]]></category>
		<category><![CDATA[problem solving]]></category>
		<category><![CDATA[saving energy]]></category>
		<category><![CDATA[saving time]]></category>
		<category><![CDATA[simple]]></category>

		<guid isPermaLink="false">http://modernobserver.com/?p=287</guid>
		<description><![CDATA[I once heard someone say, &#8220;Give a difficult job to a lazy man and he will find the easiest way to do it.&#8221; Generally we don&#8217;t talk about being lazy as a positive attribute, but there is something to be said for finding the easiest way to do something. When faced with a difficult or <a href='http://modernobserver.com/harness-your-laziness/'>[...]</a>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Admit You Don&#8217;t Know All the Answers</title>
		<link>http://modernobserver.com/admit-you-dont-know-all-the-answers/</link>
		<comments>http://modernobserver.com/admit-you-dont-know-all-the-answers/#comments</comments>
		<pubDate>Wed, 11 Jan 2012 07:00:59 +0000</pubDate>
		<dc:creator>Eric Lopkin</dc:creator>
				<category><![CDATA[Attitude and Mindset]]></category>
		<category><![CDATA[acceptance]]></category>
		<category><![CDATA[acknowledgment]]></category>
		<category><![CDATA[admission]]></category>
		<category><![CDATA[advsiors]]></category>
		<category><![CDATA[errors]]></category>
		<category><![CDATA[information]]></category>
		<category><![CDATA[knowledge]]></category>
		<category><![CDATA[mistakes]]></category>

		<guid isPermaLink="false">http://modernobserver.com/?p=283</guid>
		<description><![CDATA[People who insist on making all the decisions often find themselves discouraged and disengaged from the people around them. Worse, you may be missing key information and ideas. No one person has all the answers. Don&#8217;t pretend that you do and don&#8217;t think you have to. Create a circle of trusted advisors that you can <a href='http://modernobserver.com/admit-you-dont-know-all-the-answers/'>[...]</a>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Stop Playing The Blame Game</title>
		<link>http://modernobserver.com/stop-playing-the-blame-game/</link>
		<comments>http://modernobserver.com/stop-playing-the-blame-game/#comments</comments>
		<pubDate>Mon, 09 Jan 2012 14:29:05 +0000</pubDate>
		<dc:creator>Eric Lopkin</dc:creator>
				<category><![CDATA[Attitude and Mindset]]></category>
		<category><![CDATA[blame]]></category>
		<category><![CDATA[excuses]]></category>
		<category><![CDATA[justification]]></category>
		<category><![CDATA[quality]]></category>
		<category><![CDATA[reasoning]]></category>
		<category><![CDATA[responsibility]]></category>

		<guid isPermaLink="false">http://modernobserver.com/?p=281</guid>
		<description><![CDATA[There is currently a lawsuit against the website IMDB.com. The suit states that IMDB cost actress Junie Hoang work by revealing her age. The actress claims that having people know her true age will hamper her ability to work. She is the actress that can&#8217;t get work because of her age and she&#8217;s right, but not <a href='http://modernobserver.com/stop-playing-the-blame-game/'>[...]</a>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The Dissolving Mouse Message</title>
		<link>http://modernobserver.com/the-dissolving-mouse-message/</link>
		<comments>http://modernobserver.com/the-dissolving-mouse-message/#comments</comments>
		<pubDate>Wed, 04 Jan 2012 20:36:33 +0000</pubDate>
		<dc:creator>Eric Lopkin</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[message]]></category>
		<category><![CDATA[mistake]]></category>
		<category><![CDATA[Mountain Dew]]></category>
		<category><![CDATA[mouse]]></category>
		<category><![CDATA[Pepsi]]></category>
		<category><![CDATA[perception]]></category>

		<guid isPermaLink="false">http://modernobserver.com/?p=279</guid>
		<description><![CDATA[How important is your message? How important is the perception of your customer? Pepsico provided a stunning answer to these questions. Rumors began circulating that a can of Mountain Dew was found with a mouse in it. According to the rumor, the soda had turned the mouse to jelly. Pepsi needed to calm people and <a href='http://modernobserver.com/the-dissolving-mouse-message/'>[...]</a>]]></description>
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