People who insist on making all the decisions often find themselves discouraged and disengaged from the people around them. Worse, you may be missing key information and ideas. No one person has all the answers. Don’t pretend that you do and don’t think you have to. Create a circle of trusted advisors that you can [...]
Many people prepare for speeches by writing out the full text of their remarks and rehearsing to get the words exactly right. This often means you end up delivering a speech exactly as you wrote it, even if the audience isn’t responsive. Speaking is different than writing. You need to connect with your listeners. Prepare [...]
Your customers are looking to you for answers. S0 what happens when you don’t know the answer? If you guess or bluff your way through, you can lose a lot of your credibility. It’s okay not to know the answer, as long as you’re up front about it. Admit you don’t know. It’s better to [...]
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