In the late 90s, the stock market shot up as the dot com bubble rose. Alan Greenspan coined the phrase “irrational exuberance” to describe what was happening. People bought into the hype of the new economy and invested money in companies with no plans and no revenues, thinking they would make a fortune. Irrational exuberance [...]
It doesn’t matter who you are or how hard you try to prevent it, mistakes will happen. Tim Cook learned this when Apple rolled out its Maps app. Vice President Joe Biden learned this as he made his recent speeches. To err is human, but whether to recover from a mistake is up to you. [...]
Chinese olympic swimmer Ye Shiwen set records in London, and immediately came under suspicion of doping. Was it just jealousy and competitiveness that caused the rumors? No. Assuming she is innocent, she is being haunted by the ghost Chinese olympians past. The Chinese team has a long history of doping. This causes immediate doubt when the [...]
People who insist on making all the decisions often find themselves discouraged and disengaged from the people around them. Worse, you may be missing key information and ideas. No one person has all the answers. Don’t pretend that you do and don’t think you have to. Create a circle of trusted advisors that you can [...]
One of the key benefits of social media is that your messages can reach more people faster. But this also means that your mistakes can too. Whether you accidentally tweet an insensitive message or a customer posts a disparaging video about your product, don’t panic. The key is to leverage the misstep to your advantage. [...]
We all write constantly. E-mails, memos, blog posts, whatever it may be. Most of us rely of spellcheck to catch our mistakes. Spellcheck only knows if a word is in its database or not. It doesn’t know what you’re trying to say. It won’t tell you whether you meant to use there, their, or they’re. [...]
Despite what some customers and bosses would like to believe, 100% accuracy is impossible. To err is human, as the saying goes, and businesses are run by humans. Understanding that mistakes happen will go far in alleviating your stress levels, but more important is how you handle them when they occur. Accept What Happened And [...]
Congressman Anthony Weiner has been in the news for tweeting inappropriate pictures to a young woman. People are split in their opinions about whether he should remain in office, but there are some lessons that can be learned for any business. 1) Be honest. If Weiner had owned up to his action immediately, the fallout [...]
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