Education

Education
The People In The Process

The People In The Process

Featured, Process
To get the most out of your business, you need to have processes in place. Manuals that explain how to do each part of your business so that whoever does the job can deliver high quality results to your clients. The problem with that is that all people are not meant for all processes. You may have written down step by step how to do books, but you still don't want someone who isn't good with numbers performing the task. Putting the wrong person into a process will give you bad results. It's also bad for the person in the process. People twist themselves into knots to deliver if the process does not work with the skills and behavioral traits that they have. That causes stress, burnout and miserable employees…
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Why Use A Vision Board?

Why Use A Vision Board?

Featured, Focus
When discussing the law of attraction, many coaches talk about using a vision board. Aside from the idea of "putting your intentions into the universe" there are some real benefits to using vision boards. What is a vision board? A vision board is simply a collage. You can use a bulletin board or white or just a large piece of cardboard. On the board you place words and pictures related to what you want to achieve. It can be items you want, places you wish to go or goals you want to accomplish. Each day you spend a few minutes looking at the board and focusing on your goals. Why use a vision board? Stay on target: A vision board is a reminder. It keeps you focused on your goals…
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Listening Is Not Waiting To Speak

Listening Is Not Waiting To Speak

Communication, Featured
There's an old saying that you should listen twice as much as you speak. This assumes you are really listening. Most people, when not talking, are thinking about what they will say next. This is not listening. To be an effective listener, try these tips: Focus on what is being said: Put your focus on the conversation. Try to visualize what is being said. Pick out key ideas as they are presented.Take a minute: When it is your turn to talk, if you need to think about what you want to say take a breath. Pause. You can say something like, "That's very interesting," or "let me think about that for a moment," before jumping in.Don't push your point of view: Obviously you will have your own opinions and point…
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Three Ways To Be More Successful That Have Nothing To Do WIth Work

Three Ways To Be More Successful That Have Nothing To Do WIth Work

Featured, Improvement
When people talk about becoming successful they tend to focus on work. Success is more than just job performance or how much money you make. To get yourself on the right track, here are three things you can do to boost your success that have nothing to do with work. Stop going to Starbucks: We use Starbucks as an example but it can be anyplace that you are buying overpriced coffee drinks on a regular basis. Buy a higher-end coffee maker that can make all the drinks that you get at Starbucks and gives you the flexibility to make one cup or multiple cups (not a K-cup machine). These systems run around $250. If you're buying coffee daily, your investment will pay off in about six weeks. After that you'll…
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When Talking to Customers, Be Confident and Show Your Expertise

When Talking to Customers, Be Confident and Show Your Expertise

Attitude and Mindset, Communication, Featured
Are you an expert in your field? If not, why should I use your product or service? Customers expect the best and you give the impression that you can't give it, they will go elsewhere. You need to project the image that you are an expert. That requires using the right words, especially since more and more customer interactions take place through writing (email, live chat, even Twitter). Start the conversation by establishing a personal rapport. Show the customer that you’re listening to their problem or complaint, and then shift to a take-charge attitude, using confident, assertive language. Research shows that customer satisfaction is higher when you avoid deferential words (“afraid,” “mistake”) and use dominant language instead (“must,” “confirm,” “action”). In addition, customers will see you as more helpful if…
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Credibility Is Easily Lost

Credibility Is Easily Lost

Attitude and Mindset, Featured, Improvement
There is very little that is as important to your success as your reputation. Your reputation determines how you are viewed. If people do not think you are credible, they will not believe what you say. While it is easy to destroy your reputation, it is difficult to restore. Here are some things to keep in mind to keep your reputation at its best. Follow through: When you say you are going to do something, do it. You must be true to your word. If for some reason it becomes impossible to do what you said, be honest. Try your best to accomplish the task, but if you can't go to the person and explain why you were unable to do what you said. If you don't know, say so:…
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3 Work Skills That Are Useful At Home

3 Work Skills That Are Useful At Home

Featured, Process
Is your home life more chaotic than your work life? If so, you’re not alone, and some of the skills you use in your job can help. Planning and scheduling. Do you struggle to finish your personal to-do list? Block out time in your calendar for the things you need to get done (even mundane tasks like laundry and errands). You’ll feel more in control and more productive.Decision making. is about understanding how your actions affect other people. To improve, pay attention to how your colleagues react to things, and ask yourself (or them) what could be behind their behavior.Putting people first. At work, would you idly check your phone while a client speaks? Of course not — and our families deserve the same respect. Try to give people your full attention at…
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All The World Is A Stage

All The World Is A Stage

Attitude and Mindset, Featured
In the play, As You Like It, William Shakespeare states, "All the world's a stage and all the men and women merely players." The phrase is meant to compare life to a play, but the line applies to business as well. In business everyone has their role and it takes everybody hitting their mark to make things run. This isn't just about the people but about the businesses themselves. Businesses play different roles at different times. They can partner with other businesses in one area and compete with them in another. They can be benefactors, suppliers, buyers, employers, etc. The roles they play are many and just as each employee, supplier, etc. needs to play their roles for the business to benefit, the business has to play its roles properly…
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What Successful People Did Is What You Can Emulate

What Successful People Did Is What You Can Emulate

Featured, Improvement
There are hundreds of books and articles where successful people talk about their habits. The idea is that if you follow those habits then you too can be successful. The problem is most of these focus on what these people are doing today. Many of these of habits are only feasible because they already have money. You need to look at what successful people did before they had money. Two perfect examples are Warren Buffett and Arianna Huffington. When Warren Buffett talks about his success, he talks about what he did as a child and how he made his early money, not just what he does now. Arianna Huffington wrote a book on how people can become successful. She completely passed over how she made her initial money. This is…
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At Your Next Meeting, Use a Shot Clock

At Your Next Meeting, Use a Shot Clock

Featured, Process
Tired of being in meetings that drag on and on? It may sound unusual, but the answer is a shot clock, much like the ones used in professional basketball. Here’s how it works: Before a meeting, explain that you want to devote a certain amount of time to each agenda item. If you’re leading an annual budget review and have 10 investment proposals on the table, say, “We’re going to spend exactly 5 minutes discussing each topic. Speakers will have two minutes to present, followed by three minutes of discussion.” If different topics warrant different amounts of time, try to determine that in advance. Then set up the shot clock — a smartphone timer works nicely. It should buzz (loudly) when time runs out and keep buzzing until people stop talking. While it’s…
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