Think about how a franchise works. When you buy a franchise, you are given instructions on how to complete each task. Those instructions allows your business to operate on auto-pilot and provide consistent quality every time. An operations manual creates the same ability for your business. Whether you have a simple checklists or detailed plan, creating a plan and making it easy to follow increases quality and decreases effort.
Imagine how much simpler work is when have directions for any task. All you need to do is look up how to do each task. When your business is run by easy to follow processes, you don’t have to worry about a task being done correctly. Your work is simpler. Your employee’s jobs are easier, Your customers receive quality, consistent results time and time again.
Completing task easily unlocks the value in your business. Every task must be completed correctly and consistently no matter who does them. This creates an efficient organization and an outstanding customer experience. Developing and documenting processes is the key to this. Without operations, you are stuck. You can’t go on vacation, sell the business, or leave others to continue the work. Not having documented operations procedures limits the value of your business.
To unlock the value of your organization The Modern Observer Group:
- Develops repeatable processes: don’t reinvent the wheel every time a task needs to be completed
Creates operations manuals: have all of your procedures written down in an easy to follow format
Trains employees to implement processes: make sure your employees understand how tasks need to be done
Improves existing processes: find ways to improve what you do and ensure consistency and excellence