It may be one of the strangest concepts a business person can encounter, but to be truly successful your goal should be to put yourself;f out of business. I can hear you saying, “Why would I ever want that?” It comes down to the core reason any business exists: to solve a problem.
You are in business to solve a problem. If you’re not solving a problem, why would anyone do business with you? However, if you take the concept of problem solving to its logical conclusion, if you can solve that problem for everyone you will no longer be in business. Can you run a profitable business without solving the problem? Of course. That’s the basic business model for most pharmaceutical companies. They don’t cure the disease, they treat it so you have to keep treating it. There is nothing wrong with treating a problem rather than solving it, but which would your customer rather have?
The fact is if you solve a problem, it is unlikely that you will reach the point where you solve it for everyone. When you solve a problem, your customers will bring you more people with that problem, expanding your customer base. They are also more likely to come to you with new problems, giving you new target markets and potential products or services. Your business will be able to adapt to new circumstances to become a new company. When telegrams were no longer necessary, Western Union was able to use the same systems to transfer money.
So aim to put yourself out of business. Your customers will reward you for it.
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