Customers Are Rarely Right But You Have To Make Them Think They Are
We’ve all heard the axiom, “The customer is always right.” Most of us have experienced the opposite. Customers rarely know […]
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Information Needs Context
In today’s world, everything depends on information. Metrics are crucial understand how you are progressing. The truth is that information […]
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Uncomfortable Creating Process? Think Of Them As Traditions
What is your favorite holiday tradition? Is it going to a specific place? Singing carols? A particular meal that you […]
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Realistic New Year’s Goals
By: Cailin McBee 2020 has been one of the most challenging years in modern times. Now, more than ever, our […]
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Three Tips For Getting In The Zone
You’re standing at home plate. Your bat is back and ready to swing. The pitcher throws the ball. It looks […]
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Project Confidence in Your Next Presentation
Many of us feel anxious when we’re speaking or presenting at a big meeting, but there’s lots of research on […]
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Always Ask Why
In our coaching sessions, we find that people are reluctant to ask why. Poor managers take the question as a […]
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Coaching an Employee to Solve Problems in New Ways
Sometimes an employee gets stuck while solving a problem. They try once and, when they fail, either give up or […]
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Make the Most of Leadership Coaching
Executive coaching can be a big boost to both your performance and job satisfaction. But before you start working with […]
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Close The Loops
In the book Getting Things Done by David Allen the author talks about closing the loops. This is an important […]
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The Modern Observer Group is an accredited business and proud member of the Better Business Bureau. As such, we strive to provide superior service to each and every one of our clients.
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