To get the most out of your business, you need to have processes in place. Manuals that explain how to do each part of your business so that whoever does the job can deliver high quality results to your clients.
The problem with that is that all people are not meant for all processes. You may have written down step by step how to do books, but you still don’t want someone who isn’t good with numbers performing the task. Putting the wrong person into a process will give you bad results. It’s also bad for the person in the process.
People twist themselves into knots to deliver if the process does not work with the skills and behavioral traits that they have. That causes stress, burnout and miserable employees and team members. It is not enough to have the right processes. Learn about people and make sure they are in the right processes.
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