Connect With Your Audience When You’re Presenting Remotely
Good presenters know how to connect with their audience — which is really challenging in a virtual setting. To start, […]
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Category: Communication
How to Communicate with Your Customers in a Crisis
In a fast-moving crisis, it’s important for leaders to communicate with empathy and honesty — not just internally, but externally […]
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Don’t Leave Out Facts To Make Your Point
At a recent event, the host wanted to make the point that businesses need to help solve the world’s problems. […]
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Customers Are Rarely Right But You Have To Make Them Think They Are
We’ve all heard the axiom, “The customer is always right.” Most of us have experienced the opposite. Customers rarely know […]
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Project Confidence in Your Next Presentation
Many of us feel anxious when we’re speaking or presenting at a big meeting, but there’s lots of research on […]
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Coaching an Employee to Solve Problems in New Ways
Sometimes an employee gets stuck while solving a problem. They try once and, when they fail, either give up or […]
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Do You Know Where Your Leads Are?
Defining your approach to qualifying and tracking leads can drive a ton more business…some ideas from Marc Kitz, Sales Coach! […]
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Check The Tone of Your Message Before Hitting Send
When teams are working remotely and stress levels are high, it’s all too easy to miscommunicate. Even well-intentioned messages can […]
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Make An Impact In Virtual Meetings
A video conference isn’t just a meeting over video — it’s an entirely new experience and requires us to adapt […]
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If You Can’t Name Your Company, You’re In The Wrong Business
Often I meet someone at a networking event who tells me they are a consultant. I follow up by asking […]
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